After the refund has been initiated by Dekorcomany as per the Returns Policy, the refund amount is expected to reflect in the customer account as per the following timelines:
Please note, Dekorcompany initiates the refund upon successful return pick up, and after the returned item has reached us and quality check is successful. Therefore, the refund initiation time may vary by time taken by the courier partner to deliver the return to a Dekorcompany warehouse. In case of any refund discrepancies; Dekorcompany may at its sole discretion, request you to share with us a screenshot of your bank statement.
Dekorcomany's 7-day returns policy gives you an option to return or exchange items purchased on Dekorcompany.com for any reason within 7 days of receipt of the item. We only ask that you don't use the product and preserve its original condition, tags, and packaging. Following are the conditions for all returns:
- Pick up: In most locations, we offer a pick up service. You will see a pickup option when you submit a return request. Or else our customer service can arrange reverse logistics for you.
- Reverse Logistics charges - For all returns we bear the responsibility of picking up the order from the customer location, however return shipping charges are to be borne by the customer returning the product. These will be shared on actual basis with the customer.
- While returning any product, we request the customer to take picture and videos of the final packed product before handing over to our logistics partner and email or whatsapp the same to our customer service numbers.
- For any complaints regarding breakage, we need pictures of the broken product and complete product with packaging pictures in the first twenty four hours of the product being delivered, so as to confirm it defective or broken.
- GoCo Gear Products are not eligible for return due to risk of cross contamination and low value of the product.
Upon receiving the product at our returns desk, we will fully inspect the condition of the product. It should include original packaging, tags, labels, manuals etc. and not be damaged in any way. Upon successful inspection, your refund will be processed as soon as possible.
To return a product to Dekorcompany, please follow these steps:
You can return products purchased from Dekorcompany within 7 days of receiving the product.
- Click on the 'Return order' under "Orders History” section of Website/M-site. Follow the screens that come up after tapping on the 'Return’ button. Keep the item ready for pick up or ship it to us basis on the return mode. Alternatively you can call or email our customer service numbers to initiate any returns.
- We offer pick-up facility in selected locations basis our courier serviceability.
- If reverse pick-up option is not available at your location you can self-ship the product to us.